Since 2015, the Ministère de la Santé et des Services sociaux (MSSS) has made it a strategic priority to integrate the partnership with users and families model across Quebec’s health system. Indeed, user and family partnership is an integral part of the Plan stratégique 2015‐2020 du MSSS, and has been materialized as a result of the Cadre de référence de l’approche de partenariat entre les usagers, leurs proches et les acteurs en santé et en services sociaux.

In this context, the CEPPP is collaborating with the Régie de l’assurance maladie du Québec (RAMQ) since 2017 in order to increase the number of projects that include user and family perspectives. One of its core collaborations is the integration of user and family experiential knowledge to develop the Carnet santé, the MSSS’ electronic medical records platform which was designed to improve citizen access to their health records.